A hotel manager, innkeeper, or hotelier is an individual who manages the operations of a particular hotel, motel, bed and breakfast, conference facility, or any other lodging-based establishment. This individual is generally the person responsible for the day to day operations of the hotel and it is his responsibility to ensure that the rooms are kept at optimum conditions, the staff is up to par, and that everything runs smoothly. He must also have the knowledge and expertise necessary to keep track of all of the day to day activities and the expenses incurred on behalf of the business, which includes the wages of all employees. A good manager will be able to plan and budget a successful business and be able to ensure that all of the hotel’s expenses are in compliance with federal and state laws. It is important for a manager to have a good understanding of how a hotel operates as well as the needs of the guests that will be staying in the hotel. This means that the manager must be able to provide accurate information to customers so that they are aware of their rights and responsibilities and that they do not encounter any unexpected problems on their stay.
The Innkeeper has the responsibility of maintaining the cleanliness and healthiness of the lodging. The Innkeeper is responsible for the sanitizing of the bathrooms, kitchens, hallways, swimming pools, and general areas of the lodging. An Innkeeper must also be responsible for providing all of the necessities and utilities to the guests and the management of the lodging. The Innkeeper should be responsible for answering any questions that the guests may have and making sure that all of the guest’s food and beverage needs are met.
Hotel managers, innkeepers, and hoteliers must also have the knowledge necessary to run a good business. They must be knowledgeable about the operations of the various hotels in their area and must be able to determine the best way to make their hotel profitable. Many hotels are very successful because they offer exceptional services to their guests, from when they arrive to when they depart. These services include daily specialties, great food, a warm welcome, great entertainment, and a welcoming atmosphere.